Services
Bupa Health Dialog
Bupa Health Dialog's state-of-the-art infrastructure for health coaching, training and population analytics is informed by a rigorous evidence base and draws on Health Dialog's 30 years experience in shared decision making.
Bupa Health Dialog aims to reduce the burden of chronic disease by supporting patients to take greater responsibility for their health and wellbeing and make more informed health care choices. This is accomplished via our evidence-based, integrated care-management services across the continuum of supported self-care: wellness, prevention, supported self-care, chronic disease management, and case management.
Our services include:
- Health coaching
- Shared Decision-Making™ Tools
- Health analytic services
Health Coaching
A telephone based support service, delivered by a team of experienced, qualified nurses called Health Coaches.
Bupa Health Dialog's telephone health-coaching model is based on contemporary medical and psychological concepts of behaviour change and uses accepted strategies of motivational interviewing, shared decision-making and interpersonal communication to encourage greater self-awareness and goal-setting behaviours.
What is the goal of Health Coaching?
The goal of Health Coaching is to support patients and transfer self-management and decision making skills to them. This approach is a departure from the traditional reliance of patients on healthcare services.
Health coaches are trained to work with patients with chronic disease to reduce the likelihood of complications and avoid potentially costly, emergency admission to hospital. The health coaching approach:
- Supports the doctor-patient relationship
- Assists patients to ask relevant questions of their healthcare team
- Reinforces a doctor's advice
- Encourages compliance with evidence-based care plans
- Develops patients' skills and knowledge, so they can make informed healthcare decisions
- Promotes and supports healthy lifestyle choices including setting and achieving personal health goals.
Who are our Health Coaches?
Bupa Health Dialog health coaches are experienced, specially trained, senior nurses who offer a highly personalised ‘whole-person' telephone coaching service.
Each patient is allocated an individual coach to help them set and reach their health-improvement goals and make informed decisions about their healthcare. Patients are encouraged to keep in contact with their individual coach through a direct access telephone number. Health Dialog's experience internationally has shown that once a person has a coach to work with, more than 80% choose to continue that relationship through a direct access number.
Health Analytics
Transforming Data to Information and Knowledge
What is health analytics?
The Health Analytics service delivers custom analysis and reporting to healthcare clients. Our experienced team takes on analytic reporting challenges and creates an informed, insightful view of the data. Following an in-depth exploration and analysis of your requirements, we drill down to specific areas of opportunity or concern. We deliver evidence based identification of intervention strategies that can improve local and regional health services.
How do health analytics work?
Our proprietary population health analytics enable us to integrate system wide healthcare datasets to create clinical intelligence. We identify local, regional, state and national variations in health care utilisation, effectiveness and efficiency from:
- Socio-economic data
- Diagnostic data
- Intervention data
- Activity data
- Claims data
Shared Decision-Making™ Tools
Our decision aids are award-winning, evidence-based tools and resources that have been designed to support shared decision making and help patients navigate the healthcare system.
What are Shared Decision-Making™ Tools?
Health coaches use an exclusive library of award-winning decision-support tools and resources to complement their telephone coaching services and support informed healthcare choices. Important not only as decision aids, these support tools are equally a resource for patients to refer to over time, helping to reinforce their understanding of the course of their condition over the longer term.
How are they developed?
Shared Decision-Making™ Tools are born of years of international research, clinical practice and partnerships with partners including:
- The Healthwise Knowledge Base
- The Foundation for Informed Medical Decision Making
- Johns Hopkins School of Medicine in Baltimore
- The Max Planck Institute
- The University of Ottawa
- The University of Sydney
In Australia, we tailor our tools to meet Australia's healthcare landscape, systems and needs.
Why are Shared Decision-Making™ Tools important?
These tools are important, not only as decision aids, but also as a resource for patients to refer to over time, helping to reinforce their understanding of the course of their condition over the longer term.
Shared decision making encourages patients to make treatment choices that are informed by a clear understanding of what is involved, likely risks and benefits, and a realistic expectation of outcomes.